Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum 1 hour after the trouble ticket or email is received. If your issue requires additional assistance from an administrator, we will forward the ticket or the email to the person on duty then leave a comment to notify you that more time will be needed for arriving at the optimal solution. And if you take advantage of the Managed Servers package, any of the services included there will be completed whenever you want.
An Excellent Client Support Service
We will be available to you 24–7 to reply to any queries that you may have connected with our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require assistance with server administration procedures, you can have a look at our Managed Servers package, which includes data backup storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services
An Intuitive Help Area
Every dedicated server includes our free–of–charge Online Control Panel, which features an elaborate knowledge base and a group of instructional video tutorials. Whenever you require help working with the Online Control Panel, just click the Help or Videos buttons in the upper right corner.