A 99.9% Server Uptime
Our website hosting system is based on a stable, top–class hardware architecture and a significantly customized variation of Linux. Thus, no matter what your site is, or how many visitors you’ve got, or even if there’s a distributed denial–of–service attack, our web hosting servers will remain up and running and your web sites will remain visible online.
All website hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–class hardware elements delivered by Juniper. Additionally, on every single router, we have put a firewall with an elaborate algorithm in order to sieve all shady requests.
In this way, in all our data centers – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your cash at stake, you can’t feel truly safe. That’s the reason why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel pleased with our hosting service or if you would like to use an even more robust web hosting solution, like a VPS servers or even a Linux dedicated servers – we’ll give you a full refund, with no obscure costs or return charges.
24/7 Technical Support
We’ve mindfully hand–picked each member of our 24x7 support team to ensure that we can offer you the very best client support service you can possibly get. Each one of our customer service technicians has many years of experience working with hosting accounts behind his back, therefore they know what they are doing. And they’re available 24–7 – you can get in touch with them whenever you want and they’ll reply back to you as soon as possible.
Their average ticket response time is well under 20 minutes, while with other web hosting companies you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered within an hour.