In case you’ve got a site, a problem might always emerge and it doesn’t necessarily need to be associated with the web hosting service. For example, something might go wrong when you update a software application or some vital content can be modified or erased unintendedly. Regardless of what the nature of the problem may be, you will have to get in touch with the respective tech support team and ask them to recover a backup or to help you resolve the problem that you’re facing. How quickly they’ll do this will predetermine the amount of time that your sites will be down. For some sites like community portals or e-commerce portals, a continuous outage duration can too often mean lost customers and cash. That’s why, it is important that you use the services of a web hosting company that provides not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
If you’re using any of our website hosting and you have an inquiry or stumble upon some problem, you can touch base with us 24/7 by submitting a trouble ticket or by sending an email and we will make sure that you get a response in less than one hour. In case the issue can be solved, we will do it before we reply, whereas in case there’s something that you have to do on your end, we’ll give you all the necessary information – what possible solutions to try out, what settings to check, etc. Usually, you’ll get an answer within less than 30 minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to obtain support is something out of the question. Our one-hour response time guarantee is valid for any enquiry that you may have – technical, general or billing.