A ticketing system is the most common means of correspondence that hosting providers offer to their customers. It is typically part of the billing account and is the most efficient way to solve a problem that requires a certain amount of time to investigate or that has to be escalated to a server administrator. Thus, all comments given by either party will be stored in the exact same place in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of at least 2 accounts in order to accomplish a given task or to get in touch with the hosting company’s client service team. In case you want to administer a handful of domains and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. In addition, it might take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our website hosting isn’t separate from the web hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any particular moment with just a few clicks, without having to log out of your hosting account. The ticketing system features a quick-search box, so you can trace de facto any support ticket that you’ve posted in the past, if needed. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to fix a specific issue even before you actually send a ticket. The response time is no more than one hour, which means that you can receive swift assistance at any particular time and in case our help desk support team advises you to do something in your account, you can do it instantly without having to leave the Hepsia Control Panel.