Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting isn’t separate from the web hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any particular moment with just a few clicks, without having to log out of your hosting account. The ticketing system features a quick-search box, so you can trace de facto any support ticket that you’ve posted in the past, if needed. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to fix a specific issue even before you actually send a ticket. The response time is no more than one hour, which means that you can receive swift assistance at any particular time and in case our help desk support team advises you to do something in your account, you can do it instantly without having to leave the Hepsia Control Panel.